What are Integrations?
Integrations in KnowFlow are customizable chatbots that leverage your knowledge bases to answer questions and provide assistance. You can deploy these integrations across multiple platforms to meet your users where they are.Key Concepts
Integration
The intelligent interface that interacts with users, powered by your knowledge
Knowledge Connection
The link between your integration and one or more knowledge bases
Deployment
How your integration is made available to users (website widget, API, etc.)
Prompt Engineering
Customizing how your integration responds using system prompts
Integration Types
Web Chat Widget
Embeddable chat widget for your website with customizable triggers and appearance
Discord Bot
Connect your knowledge base to Discord servers for community support
Slack Integration
Add AI assistance directly to your Slack workspace
API Access
Direct API access for custom integrations and applications
Getting Started
1
Create Your First Integration
Learn how to set up a new integration and connect it to your knowledge bases.
Creating Integrations
Step-by-step guide to creating and configuring your first integration
2
Choose Your Deployment
Select how and where you want to deploy your integration.
3
Customize & Monitor
Fine-tune your integration’s behavior and track its performance.
Quick Actions
Widget Trigger Buttons
Add custom buttons to open your chat widget
Best Practices
Tips for optimal integration performance
Troubleshooting
Common issues and solutions
Need Help?
- Getting Started: Check out our Creating Integrations guide
- Platform Specific: Browse our deployment guides for Web Chat, Discord, or Slack
- Advanced Features: Learn about customization options and analytics